Our Business Principles
Our Business Principles group together a set of guidelines which guide our day to day activities and define how to develop our business.
Approved in December 2018 and updated in May 2021, they apply to all employees and in all countries in which we operate. They are structured into some Core Principles -integrity, commitment and transparency-, which are broken down into other more specific principals in order to guarantee the trust of our clients, our staff, our shareholders, our providers and society in general.
Our Commitment to our Clients
Our customers not only demand quality products and services, but also ask that we do so in a transparent and honest manner. The priority for each and every one of us is, and must be, to fulfil that commitment at all times. This must be with the aim of establishing a relationship of trust and mutual benefit
The customers are and must be the centre of everything we do. This is why we endeavour to understand their opinions and needs and work to anticipate them, as well as to measure customer satisfaction.
We must always abide by a standard of trust, which constitutes the Customer Promise: a firm commitment to act on the basis of transparency, simplicity and integrity.
We must only ever offer what we are sure we can fulfil. We include truthful, useful and precise information when selling our products and services. We check that they meet all the required and advertised specifications.
We verify and ensure that our products and services, as well as those that we distribute meet manufacturing quality and safety standards. When, in spite of our diligence, we detect a safety risk, we report the situation and take the appropriate actions to eliminate it.
We provide our customers with the required information in order to understand the scope of the services we offer and their associated costs, and we provide detailed information with respect to invoicing and charges
We offer our customers different channels so they can communicate with us when dissatisfied with our products or services, and we act swiftly and diligently to resolve any warranted request.
Our Commitment to our Colleagues
Employees are our most valuable asset. Their enthusiasm and commitment to our strategy is key to our brands achieving their vision.
Professional Development
We support our employees’ professional development and encourage the improvement of their skills and abilities. To this end, we provide everyone with the tools required for their continued training.
Our selection, training, recruitment and promotion processes are based on clear criteria of ability, skill and professional merit.
We promote awareness of how employees’ contributions are evaluated in the process of achieving company goals. We promote active participation in the evaluation process so that together we can all continue improving in our jobs. We also want to contribute to our employees’ personal development through training and information resources and tools, so they can achieve a balance between their professional and personal lives.
Health & Safety
We establish all the necessary processes to prevent workplace accidents, injuries and illnesses associated with our professional activity through strict compliance with our regulatory environments, training and preventive labour risk management. We encourage all our employees to take care of their health and the health of the people around them.
Remunerations
We will always pay a living wage
Labour Rights
We guarantee that all employees may exercise their labour rights, and do not tolerate any situations of forced labour, threats, coercion, abuse, discrimination, violence or intimidation, or child labour in our working environment.
We guarantee the right of our employees to belong to the trade union of their choice and we do not tolerate any kind of retaliation or hostile action towards employees who take part in trade union activities
Diversity
We believe in the importance of working with diverse teams, in order to reflect the reality of the communities we operate in and better anticipating their needs.
We promote diverse teams and guarantee equal opportunity. We treat all people fairly and impartially, without prejudices related to race, colour, nationality, ethnic origin, religion, gender, sexual orientation, marital status, age, disability or family responsibilities.
Corporate Governance and Internal Controls
Corporate Governance
Our Group and all our brands are managed according to the highest standards regarding corporate governance. We are guided by international best practice, and most specifically by the codes and regulation applicable to us in the markets where we operate.
Internal Controls & Risk Management
We establish appropriate controls to evaluate and manage all relevant risks to the group.
Our risk management activities are coordinated with the internal auditing department and are supported by collaboration from all internal company departments, who are responsible for identifying and implementing risk management plans whenever a situation so requires. Our regulatory compliance activities complement these control systems
Commitments to the Environment & Sustainability
Protecting the environment is essential to sustainable development, and as companies we have a responsibility to contribute to its conservation.
The HIND Group works to minimise our negative impact on the environment and to generate services that help mitigate the harmful effects of other sectors.
We take on specific commitments in key aspects, such as energy efficiency, emissions reduction, and the use of renewable energies, thus contributing to decarbonisation of the economy. We implement environmental management systems that, in addition to guaranteeing compliance with environmental legislation, help us improve efficiency of our resources consumption, reduce or reuse our waste, and minimise our impact on biodiversity.
In order to be able to comply with these commitments, we promote that each one of us adopt environmentally responsible behaviour, and that we continue raising awareness among our end customers of our progress in this field.
Our Commitments to the Communities which we serve.
We want to assume responsibility for our contribution to the social, technological and financial progress of the countries where we operate by investing in infrastructure, generating employment and developing services that improve people’s access to technology and quality of life.
Each of our brands will focus on a specific area of the community and use their expertise to continually invest in the community and improve the lives of residents.
Equality & LGBTQ Programs
Literacy & Education Programs
Anti Bullying
Programs
Women empowerment Programs
Adult Education Programs
Access to Tech in Schools
Affordable Housing Programs
Homeless
Programs
Drug & Crime Rehabilitation Programs
Mental Health Programs
Numeracy & Financial Education Programs
We make a special effort to promoting responsible technology use, with the goal of contributing to technology having a positive impact on all aspects of our daily lives. We are especially committed to protecting children and young people online.